It improves the security health of an organization. Ensuring the integrity of your configuration and asset data and systems is equally important. The unique CI identifier and CI type. Improved planning and delivery of changes and releases, More efficient resolution of incidents and problems, meeting SLAs more frequently, Less risk of non-compliance to important legal, regulatory, and procedural standards, The activities and procedures (and even roles and people) required. Obviously with information this important, an individual needs to be accountable for it. It draws relationship between configuration items (CI) which is vital … Assets that are not under the control of change management are excluded, such as information stored on a server. In this activity, you are essentially recording every bit of data about your CIs that is necessary for effective operations — from the version of a piece of hardware or software to all the documentation, configurations, ownership details, etc. 2. 155 King Street, It is not the same as Asset Management which is a recognised accountancy process that includes depreciation accounting. that are used to gather, update, and analyze data about all of your configuration items and their relationships. ©Copyright 2005-2020 BMC Software, Inc. This critical practice spans the entire service lifecycle. Introduction to ITIL Service Asset and Configuration Management Change Management in ITIL is a process designed to understand the risks involved and minimize them … Regular reviews and audits are essential, and ITIL recommends that you perform them to prevent discrepancies between your actual environment and how it is documented. For more information on ITSM in general, explore the BMC Service Management Blog. CMDB acts as a focal point for IT assets and infrastructure which is managed under a single system of all servers, software, etc. Previously, there was a tendency to combine the concepts of asset management and configuration management, despite the fact that one came from the procurement/finance function and the other from IT, respectively. Tools are available to automate the process, too — comparing the configuration of designated servers with the master configuration you’ve recorded, for example. Unlike CIs, which can be specifically managed by IT, service assets can’t always. Configuration management to function requires some mechanisms to store the data it regulates. Configuration Management The SummitAI Configuration Management Database (CMDB) is an ITIL 2011 certified module that provides a common view of business services. Maintain accurate configuration information on the historical, planned, and current state of services and other CIs. Reply. Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) version 2 and an IT Service Management (ITSM) process that tracks all of the individual Configuration Items (CI) in an IT system which may be as simple as a single server, or as complex as the entire IT department. Configuration Management within the ITIL framework Configuration Management is addressed in ITIL’s Service Transition publication. Ensure the integrity of CIs and configurations required to control the services by establishing and maintaining an accurate and complete. The overall ability for a team to respond to an incident or problem is a service asset. SACM is a combination of two important processes: These all-new for 2020 ITIL e-books highlight important elements of ITIL 4 best practices. It provides the flexibility to recover all configured items that accustomed achieve any work product and its desired state. 8.CM is employed in software development, where developers involved in the development process can utilize it to track artifacts, which comprises source code, documentation, changes requested, and changes modified. ITIL configuration management is a complex undertaking requiring a significant investment of time, personnel, money, and resources. Too many tools are required for proper integration. ITIL v3 defines an asset as anything that could ‘contribute to the delivery of a service’. Initially, it was termed as a Configuration Management Database (CMDB). Configuration Management if properly monitored and implemented, guides the project management team when to change the product characteristics, representing in a proper way to record these changes to meet business requirements for final approvals. Good cooperative skills and able to get others to support your initiatives. ITIL Configuration Management manages the identification, recording, and reporting of IT infrastructure components, including their versions, constituent components and relationships. ITIL Change Management Configuration Management assists Change Managementby recording which CIs have been changed and controlling the status of CIs throughout the entire CI lifecycle. This is essentially creating a complete “inventory” of all the CI’s in your infrastructure. 9. There are also other attributes for Configuration Items such as − 1. Audits are also often performed before major changes or releases are deployed, to avoid potential incidents or service disruptions. Support efficient and effective service management processes by providing accurate configuration information to enable people to make decisions at the right time — for example, to authorize changes and releases, or to resolve incidents and problems. CM also called Service Asset. Sydney NSW 2000, Australia. Programmers apply configuration management to view new versions and to disseminate the software configuration to additional hosts. Inedo DevOps tools maximize developer time, minimize release risk, and empower stakeholders to bring their vision to life faster. From mainframe to mobile to multi-cloud and beyond, our solutions empower enterprises of every size and industry to run and reinvent their businesses with efficiency, security, and momentum for the future. Along the way, you will need to create your own policies and procedures for things like: Throughout the lifecycle of every CI, ITIL encourages you to keep track of the complete status — including what changes have been proposed, the status of approved changes, etc.Being able to view and provide status reports gives you important insight into both the current and historical state of your CI’s, and can even help you detect unauthorized CI’s along the way.Reports typically include things like: At any given time, you need assurance that your data is accurate on all of your CIs. Configuration Management serves as s sub-system of the top level of project management systems. Always ensure that changes to every configuration item are authorized by change management, and that all changes and updates also modify the relevant configuration records accordingly. Accurate configuration management provides the users an efficient glance of your company assets and servers with their inter-dependencies as to how they’re running on other organizational resources. Inedo Helps IT Teams Empower Their Configuration Management Plan. Configuration Management ensures that any changes made to CIs are recorded and kept Process integration is essential for checks and problem incidents. Location 6. For the latest ITIL version, see our ITIL 4 Guide. Every CI should have a unique identification number that makes it easily identifiable. The primary objective of ITIL Service Asset and Configuration Management Process (ITIL SACM) is to identify, document and administrate all the Configuration Items (CIs) required for delivering IT services, including their relationships and dependencies. 6. Other objectives of SACM (ITIL V3) are: Once harnessed, its insights into the infrastructure are numerous. Why configuration management is important in a business enterprise or organization? It reduces the costs by having an intensive knowledge of all the components that constitute the configuration and... 2. The Trust Building Configuration management needs to apply an approach to combine and reconcile to exhibit a single point of reference. CMDB supports fewer risk assessments for new modifications and deployments. Configuration management is short for S ervice Asset and Configuration Management. Reliable and independent. ITIL defines an asset as “any resource or capability that could contribute to the In order to resolve problems, changes are often required to implement workarounds and to resolve known errors. It helps to determine code and configuration deployed into a configuration audit. Configuration Management according to ITIL V3 introduces the Configuration Management System (CMS) as a logical data model, encompassing several Configuration Management Databases (CMDB). As part of the asset and configuration management process, you need to regularly back up the CMS, keep detailed records about archived and historical CI versions, and take appropriate measures to ensure data integrity across the entire lifecycle. Execution of configuration in project management goes hand in hand. It's about managing IT assets, including hardware, software, and applications, throughout their lifecycle, and making decisions about those assets around procurement, repair, updating and decommissioning.The configuration management process maps out the effect that each configuration … To scale back cybersecurity risk many businesses employ a CMDB to ensure successful configuration. What is ITIL Configuration Management? ITIL specifies the use of a Configuration management system (CMS) or Configuration management database (CMDB) as a means of achieving industry best practices for Configuration Management. 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