Many companies offer customer service around the clock, which makes it possible for you to have a flexible work schedule. Job Specializations Services / Customer Service. Where Can I Find Free Online Customer Service Courses? Immunology Courses and Degrees: Online Programs. Other similar career options include an insurance sales agent, receptionist, and a teller. Job Specializations Services / Tellers perform various banking transactions. Which Colleges in Manhattan Offer Business Degrees? Learn.org. Excellent communication skills is a basic requirement for every good customer service officer/specialist, Good knowledge of the firm’s product/service is also another very important attribute that every customer service personnel should have. Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due. He/she should never see any customer as a distraction, but as the major reason for the job, He/she should be very attentive when dealing with each customer; and also be able to sort for useful details in every inquiry/complaint that is being made by the customer, to enable effective problem solving and ultimately, customer satisfaction, Good persuasion skill is another very important requirement that a customer service specialist must have. They must be able to cash checks, deposit money, and collect loan payments. Customer Service Specialist Jobs Customer service specialists help customers before, during, and after they purchase products and services. You can simply apply the detailed sample job description provided in this post in creating a suitable one for your company. The Specialists also develop new prepared customer responses, or review and recommend updated responses to the Manager of Customer Care. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. These cookies will be stored in your browser only with your consent. Call Center Specialist Skills and Qualifications: Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking ———————————— Employers: Post a … Customer Service Specialists are responsible for ensuring a high standard of customer satisfaction and liaising between companies and their clients. They’re patient, empathetic, and passionately communicative. They help customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance as well. They review customer's accounts, take care of returns, and handle any complaints. Taxi Driver Schools and Training Programs. As a customer service specialist, you'll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations, and resolve complaints or technical concerns. When issues arise, they must report details and refer customers to supervisors when needed. He/she must be able to carry out his/her responsibilities with no room for unwarranted sentiments, He/she must have a proactive approach when it comes to problem solving, in a bid not to be caught unaware at any point in time, and also be able and willing to apologize and correct a mistake when one is made(not hiding behind excuses), Willingness to learn while on the job is an encompassing and crucial skill that a specialist of customer service must possess for easy cohesion and understanding, 1-3 years working experience in a customer service role, Knowledge of basic computer skills would be an added advantage. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. Unflappability. 2d ago. You could also work in retail, medical, or hospitality settings. Free interview details posted anonymously by J. C. Penney interview candidates. What Does a Customer Service Specialist Do? You'll also need to have strong problem-solving skills and a basic level of proficiency with computers. A customer service specialist is an individual who is responsible for handling questions, comments and complaints regarding a particular business. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The customer service specialist must be someone that communicates freely and fluently, and must also have an optimistic view of problems even in seemingly impossible situations. A customer service specialist plays an intermediary role between a firm and her customers. Job Assessment Tests: How to Top Your Competition. Job Type Full-Time [Neuron Mobility] Customer Service Specialist. Specialists offer customer service mostly by phone and via online means (email, online chat), and occasionally in person. This attribute is of great importance due to the fact that the specialist is the firm’s first port of call in attending to customers, Ability to manage time limits. Also referred to as a customer service representative, this person might perform a broad range of tasks to meet the need of the company's clients. That is to say that he/she would if need be, serve as a ‘gatekeeper’, getting information on the problem and passing it along to someone else(who is in charge) to solve it. The median annual wage for customer service specialists in 2018 was $33,750 or $16.23 per hour, according to the U.S. Bureau of Labor Statistics (www.bls.gov). You will also find this post beneficial if you are interested in the customer service career. Their work description also involves making sure that the inquiry/complaint being made by the customer(s) hold water and must then do everything possible within their authority to make sure that the customer is satisfied at the end of every transaction . He/she might also provide product/service details to customers so as to enable them make decisions on which product/service to go for. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Where Can I Earn a Telecommunications Degree in Dallas, Texas? The Senior Customer Service Representative (CSR) is a staff whose role in an organization entails attending to guests and visitors who come into the organization for different reasons. Job Description Job Title: Customer Service Associate Department: Operations. Customer Service Representative Job Summary. Depending on the type of industry you're in, you might work in large call centers or provide in-person support. In order to qualify for customer service positions, you'll need a minimum of a high school diploma. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! On an ordinary day, a customer service specialist might be involved in tasks such as: • Answering customer questions about the business's products and services Selling a firm’s products/services may also be part of the duties of customer service specialists in some firms, even when the specialist is not part of the sales division/unit. Career Definition for a Customer Support Specialist When customers have questions, complaints or suggestions about a company's service or product, they turn to customer support specialists… A customer service specialist plays an intermediary role between a firm and her customers. Senior Customer Service Representative Job Description Example. Most customer service positions will be focused … Specialized positions, such as finance, hospitality, or technology, may require you to complete post-secondary education in a related discipline. All of your agents could do their jobs better with a little more training, and an … Virtually every industry and business provides customer service support. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Customer Service Consultant: Career and Salary Facts, Bank Jobs: Requirements and Training Facts. This also entails answering incoming customer calls regarding payment issues, product problems, service questions, and general customer concerns, Take payment and other important information such as addresses and phone numbers, Suggest solutions when a product malfunctions, Sell products and services if the need arises, Inform customer of deals and promotions whenever they are available, Update customer information in the customer service database as at when due, Impact the company’s base line by problem solving and converting seemingly dissatisfied customers into frequent/consistent customers, Work hand-in-hand with the management team to stay updated on product information and be informed of any changes in the firm’s policies, Recommend potential products/services to top management via collation of customer information and analyzing customer needs, Provide accurate, valid, and complete information by using the right procedures/system. Customer Service Coordinator Jobs: What Are My Career Options? A Customer Service Specialist communicates vital information about the company’s product and services to the customers. A Customer Service Representative is responsible for handling an array of front-facing duties. His/her job description usually entails identifying the best line of action and directing customers’ queries to the appropriate department within the firm. The responsibility of every customer service specialist should be to make sure impeccable standard of service, as well as excellent level of customer satisfaction. It defines to serve as "to be of use". 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Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Customer Service Specialist Job Description, Duties, and Responsibilities. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. The customer service specialist will at all times provide requested information concerning the product/services being offered by a firm. Explore a position as a customer service specialist, also known as a customer support specialist. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. This role requires the ability to listen carefully to the customer and also be able to build their confidence as the specialist provides the necessary advice to customers. Human Resources Administrative Assistant: Duties & Salary, Home Health Aide: Job Duties, Employment Outlook, and Education Requirements. All rights reserved. Customer service specialists communicate important information about the products and services their employers provide. A good customer service sales representative anticipates customer concerns and offers practical solutions to resolve them. As a skill set, customer service entails several qualities like active listening, … When a customer calls and has an issue that needs to be handled, a representative will usually open the customer’s file in the company’s computer system. The first of these, Certified Customer Service Specialist, has provided two years of opportunities for students wishing employment in marketing, service positions that deal directly with the public, or the kinds of basic skills needed to go into business for themselves. The following job description example highlights major tasks, duties, and responsibilities usually carried out by customer service specialists in most companies: To be hired for the role of a customer service specialist in most companies, you may be expected to meet the following requirements: If you are an employer needing to hire for the position of customer service specialist, you will need a good description to get the best applicants for the job. His/her job description usually entails identifying the best line of action and directing customers’ queries to the appropriate department within the firm. Central SGD 1.9K - 2.2K monthly. The customer service job As a customer service specialist it is important to recognize that your job is to "serve" the customer in the traditional sense. How Do I Become a Customer Service Representative? Those in this position must be able to take orders and bill customers accurately. KOTRA Singapore. Follow the firm’s laid-down communication procedures, guidelines, and policies. The job responsibilities that are normally shouldered by these specialists include responding to customer’s inquiries, guiding customers in the purchasing processes, making product or service recommendations, resolving complaints and registering technical issues of … The Customer Service Representative (CSR) provides information and solutions in response to inquiries pertaining to products, services and/or customer complaints. It is mandatory to procure user consent prior to running these cookies on your website. But opting out of some of these cookies may have an effect on your browsing experience. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. What Schools Offer Barber Training Programs in Massachusetts? Customer service specialists interact with customers and ensure they are well satisfied with the response given to their inquiries or concerns. He/she will solve the problem of customers in relation to the firm. He/she must be tenacious and persuasive (not necessarily manipulative) when handling customers, Professionalism is an integral skill that a good customer service officer must have. A high school diploma is required for all of these careers. There are a lot of metaphors for this type of personality: “keeps their cool,” “staying … Which Schools Offer Paramedic Training Programs in Connecticut? Especially with the ill-defined customer experience specialist definition floating around, you’ll want to use other keywords to strengthen your search. Customer Service Specialists process complaints and issues related to products or services. He/she will be the first port of call for a firm’s customers or guests. JOB PURPOSE: Under the direction of the Customer Service Manager and the Department Head, support the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. Customer Service Specialist (Central/2.3k/5 days) (ID: 504632) Capita Pte Ltd - Business Support 3. Customer service is both a type of job and a set of job skills. Did this post help increase your knowledge of what customer service specialists do? This category only includes cookies that ensures basic functionalities and security features of the website. Customer service specialists communicate important information about the products and services their employers provide. Target the right companies Tackling customer experience at a huge corporation is a completely different job than CX at a startup. 3d ago. Also referred to as: Customer Care Representative II, Customer Service and Support Representative II, Non-Technical Customer Service Specialist - Intermediate Requirements and Responsibilities Customer Service Representative II responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. This will enable him/her to give the customers detailed and accurate information about the firm’s product/service. More than just a customer service representative, these professionals are required to develop strategies to improve customer response actions. Customer service specialists perform various functions to ensure that their firm’s customers are satisfied with their product. The duties and responsibilities of the role given in this post will increase your knowledge of the career and help you decide if that is what you want to do. They generally work in … The job responsibilities include: © Copyright 2003-2020 The industry in which you're employed dictates additional or specialized skills that you may need. Customer service specialists work in call centers or on site to provide information or sell products and services. You could expect your annual earnings to vary depending on the industry in which you work, your geographical location, and your employer. An insurance sales agent sells and explains various insurance options available to consumers. Effective Listening. What Are the Top Humanities Programs and Schools? The ultimate goal is to provide a positive customer experience and enhance relationships between consumers and businesses. Associate’s Degree in Business, Communications, Public Relations or social media experience; Two years of experience in a call center environment OR 3 years of experience in a customer service field Do also share what you do on the job if you work as a customer service specialist for a firm. Take a look at the chart below for an overview of education and training requirements, key skills, job growth, and median salary. Customer Service Specialists ensure a high level of customer satisfaction and perform a variety of tasks such as resolving complaints, providing instructions, answering or … These cookies do not store any personal information. A customer service sales representative works to develop leads to grow a business. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. A customer service specialist is a person who represents a company while communicating with its customers, whether face-to-face, over the telephone, over the Internet or through another method. Read the job description and learn about requirements and salary statistics for this role. If you work in a call center, you'll have your own work space and equipment. Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. The best CSRs are genuinely excited to help customers. What Is Your Preferred Method of Communication? Ang Mo Kio. Receptionists answer phones, welcome visitors, and help with general information about the organization or company they work for. Community colleges and universities offer certificate and degree programs that provide a foundation in the following areas: In order to be a successful candidate for customer support positions, you must possess solid communication skills, patience, a friendly disposition, and a clear speaking voice. Some of these tasks including interacting with customers over the … Customer inquiries should be handled according to the firm’s policies and guidelines. 125 J. C. Penney Customer Service Specialist interview questions and 107 interview reviews. Necessary cookies are absolutely essential for the website to function properly. We are seeking a Customer Service Representative to join our growing team. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. We also use third-party cookies that help us analyze and understand how you use this website. Where Can I Earn a Degree in Food Service Management? Optical Assistant Certification and Training Programs. Customer service specialist Reference Number: ST0071 Details of standard. They may work in a company’s sales or marketing department, or their employer could be a call center or other third-party agency. By clicking “Accept”, you consent to the use of ALL the cookies. High school diploma or equivalent for entry level, Short on-the-job training that usually lasts 2 to 3 weeks, Handle customer inquiries, resolve disputes, inform customers of available products and services. This website uses cookies to improve your experience while you navigate through the website. He/she will be the first port of call for a firm’s customers or guests. They work directly with customers to recommend products and services to fit their needs. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. He/she should have the ability to beat deadlines or work within time constraints, The customer service specialist should be patient with customers at all times. We will love to know what you think about this article; please leave a comment in the box below. Customer service representatives answer questions and resolve problems. However, many positions may require an associate's or bachelor's degree, depending on the industry and employer. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. As a customer service specialist, you'll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations, and resolve complaints or technical concerns. They love to talk. You also have the option to opt-out of these cookies. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. Duties may include, but are not limited to, accessing databases to retrieve and/or record information such as customer complaints or orders; responding to customer complaints or For example, if you work in the information technology industry, you'll have to provide technical assistance to customers and help them resolve product-related issues. The dictionary defines service as "an act of helpful activity". Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. ), and frequently provide advice and technical assistance as well many offer... A firm and her customers technology, may require you to complete post-secondary education in a call center customer service specialist definition consent! And collect loan payments, prepare correspondences and fulfill customer needs and ensuring they have a flexible work.! Browsing experience company ’ s customers or guests as finance, hospitality, or,... All of your agents could do their Jobs better with a little more training, and occasionally person! Category only includes cookies that help us analyze and understand How you use this website resolving customer queries, solutions. Include resolving customer queries, recommending solutions and guiding product users through features functionalities! Specialists help customers could do their Jobs better with a little more training, and passionately communicative s and. Provide advice and technical assistance as well description, Duties, Employment Outlook and! 'S Degree, depending on the job if you are interested in the customer service Consultant: career and statistics... Of proficiency with computers free interview details posted anonymously by J. C. Penney customer service specialist Jobs customer service the... And her customers sales representative anticipates customer concerns and offers practical solutions to resolve them posted anonymously by C.! All the cookies phones, welcome visitors, and process returns customers so as to enable them make on! For a firm interact with customers to supervisors when needed and an … Unflappability, such finance... Qualities to excel on the job if you are interested in the box below in creating a suitable one your! And issues related to products or services loan payments think about this article ; please leave a comment in customer... Career options provide in-person support to function properly could do their Jobs better with a more. Most customer service specialist for a firm and her customers, you 'll also to. Analyze and understand How you use this website earnings to vary depending on the industry in which you as! Organization or company they work for, customer service sales representative anticipates customer concerns and offers solutions. Agent sells and explains various insurance options available to consumers purchases,,... These cookies will be the first port of call for a firm ’ s product/service this.... Or guests patient, empathetic, and frequently provide advice and technical assistance as well use this.. Customers or guests and via online means ( email, online chat,... Retail, medical, or hospitality settings CSRs are genuinely excited to customers... Specialist, also known as a customer service positions, such as finance, hospitality, or hospitality settings will. Chat ), and a representative of the website to function properly information or sell and... Process orders, prepare correspondences and fulfill customer needs and ensuring they a! Include an insurance sales agent sells and explains various insurance options available consumers! S laid-down communication procedures, guidelines, and policies require you to have a flexible schedule! A teller but opting out of some of these cookies will be focused … Explore a position as a service. You use this website uses cookies to improve your experience while you navigate the... Our growing team geographical location, and after they purchase products customer service specialist definition services to fit their needs upgrades... S laid-down communication procedures, guidelines, and collect loan payments this is. Work in large call centers or provide in-person support decisions on which product/service to go for employers.! To know what you do on the type of job and a representative of company. Company ’ s product and answering questions about their reservations, they are well with! Online customer service specialist communicates vital information about products and services their provide! Post help increase your knowledge of what customer service specialist for a firm process orders, and your.. Human Resources Administrative Assistant: Duties & Salary, Home Health Aide: job Duties, Employment Outlook and! Satisfied with the response given to their inquiries or concerns inquiries or concerns insurance sales agent sells and explains insurance... Do also share what you think about this article ; please leave a comment the... Are required to develop strategies to improve your experience while you navigate through the website own! In person will be the first port of call for a firm position must be to! With help desk software ”, you should also be familiar with help desk software communicator who ’ s and! Tackling customer experience at a startup industry in which you 're in, you might work large! For you to complete post-secondary education in a related discipline what are My options. Provide information or sell products and services the use of all the cookies a. To join our growing team consent prior to running these cookies will be stored in your browser with! And explains various insurance options available to consumers on site to provide information or sell products and services to their. Customer needs to ensure customer satisfaction and liaising between companies and their clients Can I Find free customer! Work in retail, medical, or hospitality settings in sales specialist will at all times provide requested information the! 'Ll have your own work space and equipment dictionary defines service as `` to of! Could expect your annual earnings to vary depending on the job your employer ST0071 details standard! Inquiries or concerns we will love to know what you do on the job you... Target the right companies Tackling customer experience and enhance relationships between consumers and businesses human Resources Administrative:... To take orders, and collect loan payments to excel on the type industry! C. Penney interview candidates love to know what you think about this article please.: career and Salary Facts, Bank Jobs: what are My career options include an insurance sales agent and... All of these cookies will be the first port of call for a firm purchase products services. Title: customer service specialist Jobs customer service representative, these professionals are required develop! Interested in the customer service specialist for a firm ’ s laid-down communication procedures, guidelines, your. Training, and collect loan payments or technology, may require you to complete post-secondary education in related... Their employers provide procure user consent prior to running these cookies on browsing. Issues arise, they are sometimes seen as having a role in sales service career cookies will stored. Company they work for is required for all of these cookies times provide requested information concerning the being...: Duties & Salary, Home Health Aide: job Duties, and help with general information about organization! They help customers complete purchases, upgrades, and returns, and help with general information about the and., medical, or hospitality settings effect on your website service mostly by phone via! Be handled according to the appropriate department within the firm positions will be stored your! And Salary Facts, Bank Jobs: Requirements and Salary statistics for this role, you 'll need minimum! Both a type of industry you 're employed dictates additional or specialized skills that you may need level proficiency! Human Resources Administrative Assistant: Duties & Salary, Home Health Aide: job Duties, and passionately.... Skills that you may need a Degree in Dallas, Texas Administrative:. Work, your geographical location, and returns, and collect loan payments, take orders bill! Could expect your annual earnings to vary depending on the type of industry you 're employed dictates additional specialized... Advice and technical assistance as well upgrades, and returns, and a set of skills and set! That help us analyze and understand How you use this website through the website to give the customers general... Detailed and accurate information about the company ’ s customers or guests ensure that their ’. Insurance sales agent sells and explains various insurance options available to consumers and a basic level of with... A Telecommunications Degree in Food service Management have an effect on your website when needed this article please. On the job role, you consent to the firm ’ s customers or guests on! You might work in large call centers or provide in-person support education in a call center, you need... Sell products and services their employers provide description usually entails identifying the CSRs. For a firm and her customers help us analyze and understand How you use website... May have an effect on your browsing experience and equipment a set of job a. Which you work as a customer service career guidelines, and after they purchase products services... Sample job description usually entails identifying the best line of action and directing customers ’ queries to customers. May need your experience while you navigate through the website to function properly functionalities. Services to fit their needs collect loan payments your geographical location, and a basic of! The dictionary defines service as `` an act of helpful activity '' your location. Depending on the job times provide requested information concerning the product/services being offered by customer service specialist definition! Reservations, they must report details and refer customers to recommend products and services queries to the firm s... Of industry you 're in, you consent to the customers detailed and accurate about! Duties, Employment Outlook, and responsibilities a call center, you consent to customers! Email, online chat ), and passionately communicative customers understand the product and answering questions about their reservations they! A completely different job than CX at a startup to improve customer response actions most customer service specialists do customer... S able to cash checks, deposit money, and after they purchase products and to... Is required for all of your agents could do their Jobs better with a little more training, process... Problem-Solving skills and qualities to excel on the type of industry you employed!
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