Used communication skills to build rapport with California State University alumni and encourage donations. Answered inbound telephone calls in a dental call center using VoIP computer-telephony integration. Handled incoming/outgoing calls, customer complaints and customer appointments, ensuring business for the company by gaining customer new accounts. Collected customer feedback and forwarded it to upper management. Assisted patients as needed via inbound calls with scheduling appointments, provider questions, prescription refills, and referrals. To field dozens of phone calls a day means fielding dozens of topics as well. Provided technical support for all manufactured devices represented. Called frequent audience members to sell tickets; assisted in both seating and time management and received incoming telephone calls. Answered inbound calls to determine Medicare eligibility for orthopedic braces. This often means taking notes or accessing your company’s CRM database while you’re on the phone with customers. Updated job knowledge by participating in educational opportunities. Handled outbound calls to new customers in a professional and courteous manner. Provided product/service information to customers. Administered tax law research, examined tax law obligations, prepared and corrected tax returns and set up payment arrangements. Workers analyze this information to determine when to schedule employees to ensure agents answer calls in a timely manner. Provided appropriate information in response to customer inquires. Answered incoming calls regarding their personal information. Provided customers with product and service information, processed orders, forms and applications. To provide excellent customer service and impress bosses both present and future, we believe there are seven skills you need to possess as an inbound call center agent. Provided alternative solutions with an aim to retain the customer's business. Communicated product and service information, feature functionality and equipment usage. Received incoming calls from potential customers. Received faxes from insurance companies and entered info into the computer. Performed various data entry functions to assist in systems information maintenance. Serviced inbound calls regarding transportation loans according to company guidelines. Provided customer care to Verizon Wireless customers. Provided customers with product and service information. Provided accurate information in response to customer needs. Answered customer billing and service inquiries for 5000+ users in the Jackson, MS area. Instead, you need to listen patiently and respond calmly in order to diffuse situations and leave customers with a good impression. Identified and applied vocal techniques to enhance telephone presentation, develop positive rapport and effectively control telephone communication in tense situations. Obtained patient medical information by making telephone calls and verifying demographic information. We ranked the top skills based on the percentage of Call Center Representative resumes they appeared on. Worked with Sales team for adding new customers and updating existing ones. While some states are slowly returning back to work, how we conduct business may change. These inbound call centers are crucial to the customer service process—and call center agents are on the frontlines. Provided accurate information on billing and excellent customer service for clients that generated inbound calls. Addressed customer inquiries, solved problems, and provided information regarding Apple and Verizon website. Calibrated electrical meters to specifications.Installed electrical and gas meters.Unit Assistant Customer billing. Answered calls promptly and professionally, providing accurate product information to direct customers and placing orders for product from customers. Provided approximately 60 customers with product and service information about the company daily. Helped enter new customers into salon database and calling them regularly to ensure they stay informed about salon promotions and events. Communicated professionally and courteously with customers in high-stress situations, utilizing company policies and procedures to identify and resolve problems. Researched required information using the available resources, Managed and resolved complaints in a timely and efficient manner. Described products functions to customers and accurately explained warranty details about various Apple and Verizon products. Received bonuses for selling additional services and equipment. Provided immediate resolution to service support issues as well as up sold additional services with each call. Placed outbound follow-up calls to sales leads and persuade potential customers to purchase the company's products. Provided support to existing/potential new customers regarding benefits and insurance enrollment. Processed Medicaid Claims for payments, Incoming and outgoing Call center, Verified Doctors information and eligibility, maintained quota. Without clear communication, the customer will be left confused and may even think a resolution was never reached. Handled customer inquiries, complaints, billing questions and payment extension/service requests - from angry to happy customers smoothly. Provided customers with product and service information regarding all concerns with the bus lines. Focused mainly with retired veterans who had any requests or questions about the health care and appointments. Provided customers with product and service information and answered calls professionally. Resolved problems by clarifying issues; researching and exploring answers and alternative solutions to save the account from termination. Communicated with insurance companies to obtain patient benefits and prior authorization information for procedures. Probed potential clients to find out needs and recommend services accordingly. Served customers with product information, product purchase monetary transactions and general information about Fry's. Mastered client information by learning accounts quickly to convey correct information into customized computer systems for client records. Provided information regarding products and pricing to customers seeking new services, upgrades to existing services or additional services. Reviewed credit card transactions for fraudulent use Performed accurately all data entry functions to reflect customer activity/ interactions. Answered an average of 80-90 call daily, met or exceeded service and quality standards every review period. Followed HIPAA rules and regulations before releasing information on the application status. 1. For example, 19.8% of Call Center Representative resumes contained Customer Service as a skill. This is the gateway to empathy really – the only way a rep is going to understand a person’s wants/needs is by being able to extract the relevant information from what they have to say. Identified and resolved customer billing issues. Provided general information to customers for various City-Parish services or transferred calls to appropriate departments/divisions. 1. Offered and implemented alternative solutions to issues. Assisted Medicaid patients with scheduling appointments and choosing a PCP. Collected customer feedback and donations. Handled confidential financial and personal information. You should be polite, reliable, knowledgeable, and adaptable. Answered telephone calls, handled customer s requests due to applying for credit cards, answered questions regarding multiple credit cards. 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